Caravans, Motorhomes and Camping
- Whilst we will endeavour to allocate you the pitch of your choice, this is not guaranteed, and acceptance of your booking is not conditional on the allocation of a particular pitch. Pitches are pre-allocated to guests ahead of their arrival. Please note that if you book additional nights accommodation whilst staying with us, particularly if you do it online without speaking with us first, that we cannot guarantee you will be allocated the same pitch.
- Caravan & Camping arrival is from 2pm. We offer contactless check-in if you prefer and Reception closes at 5pm. For late arrivals, please call 07377 185355 and we will explain about key collection. No arrivals after 10pm; you are asked to stay in the car park until the following morning to avoid disturbing other guests. Access to the site is controlled by security barrier. Pitches Pitches must be vacated by noon. You are welcome to stay longer if we can accommodate you and a small charge may be applicable, please ask us.
- The maximum occupancy of a tent/caravan pitch should not exceed the stated numbers for that type of tent, motorhome or caravan. All touring and tent pitches are quoted per night and include 1 vehicle and 2 adults. Please note we do not allow gazebos, toilet tents or pup tents. One car per pitch.
- Visitors over the age of 18 are welcome between the hours of 10.00 and 16.00. You undertake on behalf of yourself and all members of your party to observe the site rules as displayed at the site. Please report to reception upon arrival to sign in your visitors and ensure that for safety and security reasons we know who is on site at any time. Space restrictions mean that we can only allow one vehicle per pitch and only one additional vehicle in the car park. Parking spaces are operated on a first come basis.
Lodge, Static and Pod Accommodation
- All our lodge, static and pod accommodation is no-smoking. No smoking or vaping is permitted anywhere, including on the decking.
- Bed linen, towels and tea towel is supplied.
- Maximum 2 dogs allowed in the pet friendly Holiday Lodges for an additional cleaning charge. Dogs are only allowed in our designated pet-friendly accommodation. We reserve the right to ask guests to leave immediately with no refund if this is not adhered to.
- Check in time is 3.30pm onwards and must be vacated by 9.30am on the day of your departure. Contactless check-in is available. If you are going to arrive later than 5pm please let us know so that there is somebody available in advance to welcome you. One car per lodge, static or pod, unless you are staying in a 2-bedroom lodge in which case maximum two cars per lodge.
- To prevent noise disturbance to the rest of Longnor Wood, the hot tub is not to be used after 11pm.
- Our 2-bedroom lodges and static caravans are designed to accommodate four people and our 1-bedroom lodges two people. These limits must not be exceeded and if they are, we reserve the right to ask guests to leave at any time, in which case no refund will be given. Please ensure that you declare all guests at the time of booking.
- Whilst we will endeavour to allocate you the Lodge of your choice, this is not guaranteed and acceptance of your booking is not conditional on the allocation of a particular Lodge however you will always be allocated a Lodge of similar or higher standard to the one booked.
Hot Tubs
- Use of our hot tubs is subject to your acceptance of the terms and conditions of safe use outlined in our safety information which is located at the hot tub. Please take care when opening and closing the lid to avoid damage.
- Hot tubs must be booked for the whole duration of your stay. The hot tubs are for the use of the accommodation occupants only. The maximum occupancy of the hot tub must never be exceeded.
- Absolutely no glass to be taken into the hot tubs. Plastic glasses only.
- The tubs must be vacated by 11pm to avoid noise nuisance and for the safety of guests. If you are listening to music when in your hot tub please be respectful of nearby guests.
- A charge may be applied for any damage or excessive cleaning.