Touring Accessibility

1. Introduction 
We strive to ensure that all visitors can enjoy the accommodation, facilities and surroundings within our park. Our aim is to help in any way that we can and if you require any assistance during your stay or whilst planning your visit we will be delighted to assist you.
 
2. Pre-Arrival 
• The touring caravan park caters for touring caravans, motorhomes, trailer tents and tents. 
• You can view a video of the park here:     www.longnorwood.co.uk/longnor-wood-holiday-park-video
• You can view a park map showing the location of facilities here:     www.longnorwood.co.uk/adult-only-caravan-parks-camping-derbyshire/parks-plan
• We have a hardcopy of our site brochure and can post a copy of our access statement.
• We offer telephone; email, and online information. Staff always accept type talk calls.
• Please don’t hesitate to contact us for accessibility advice applying to your own needs.  
                       
3. Arrival & Car Parking Facilities  
• The reception area has a large tarmac car park to the front with ample space for guests that have mobility problems. 
• Once registered at reception, guests access the touring caravan park via an automatic security barrier which is operated by a swipe card. For most, the barrier can be operated without leaving your vehicle.
• All facilities are clearly signposted with green signs with white lettering.    
 
4. Main Entrance & Reception     
• Reception is open daily from 9am until 5pm
• Access to reception is via a path which is made from slabs and slopes slightly up to the reception door which opens to 90cm.
• The reception door has a small step 12cm high. While not suitable for wheelchairs, staff will be happy to check-in wheelchair users under the covered porch area.  
• The reception counter is 73cm high at it’s lowest point with easy access for staff to assist guests with a disability. 
• Please ask if you require assistance to pitch up, we will be pleased to help.

5. Touring & Camping Pitches
• Tarmac and stone surfaced roads service all parts of the park.
• The park is situated in three sloping fields, grass areas are mainly flat.
• Touring pitches are gravelled hardstandings with 10amp electric hook-up. Fully serviced touring pitches are available with individual fresh water tap and grey waste drain which eliminates the need to carry water around the park.
• Grass tent pitches have 10amp electric hook-up optional.
• Car parking is adjacent to your pitch.
• Picnic benches are provided throughout the park.
• There are grass tent and touring pitches close to the facilities building, please ask about these when booking.
  
6. Showers & WC’s
• The park has a centrally located toilet and shower block which is located at one end of the same building as the shop and reception. 
• The entrance doors to the toilet blocks are 71cm wide with a small step of 7cm to the Ladies and two small separate steps to the Gents of 12 and 9 cm respectively. 
• All toilets and showers have level entry; some toilets have private washing facilities. 
• Toilet doors open to a maximum of 55 cm; one toilet (in the Ladies) has an outward opening door which has 84 cm access.  
 
7. Laundry
• The laundry is accessed via the same door as reception. 
• There is a front loading washing machine and a front loading tumble dryer.
• The iron and on switch is accessible from the seated or standing position, the ironing board is adjustable. 
• The hand wash sink is 89 cm high  

8. Restaurant, Dining, Bar-lounges, Take-away, Cafe 
• There are no facilities on the park. Advice on eating out and local take-away facilities can be obtained from reception.        
 
9. Shop
• The shop and reception are combined. Access to the shop is via a path made from slabs which slopes slightly up to the reception door which opens to 90cm. 
• The shop sells, basic groceries, milk, bacon, etc., along with sweets, ice creams and cold drinks. There is also a selection of walking books and maps, camping gas and other camping necessities. 
• Shop hours are daily from 9am until 5pm 
                           
10. General facilities 
• The chemical toilet disposal point is located in a Summer house opposite pitch number 35. 
• Recycling and rubbish points are located in the reception car park opposite the shop.
• Fire points on the park are no further than 30 metres away from any pitch.  
 
11.Treatment Rooms 
• None available on the park.
  
12.Outdoor Leisure Facilities 
• Outdoor facilities are all accessed via one of the site roads onto level entry grass. 
• There is a putting green.
• There is a “Boule” court set into the grass with concrete slab surround and a 15cm high retaining kerb. 
• There is a “Badminton” court on level grass. 
• All equipment for outdoor leisure is kept in a wooden summer house just outside of the reception block. Members of staff are happy to fetch leisure equipment for guests with a disability. 
• Seating (benches) are provided around the outdoor facilities area.  
 
13.Dogs
• Dogs are welcomed on the touring park, no more than two per unit.
• A 4 acre meadow dog walk with wonderful views is located near to the park entrance.
 
14. Lakes, rivers, canals
• There are no lakes, rivers or canals on or adjacent to the park which might create a hazard to guests with disability.

15. Telephones, WiFi 
• Mobile telephone coverage is poor, except for ‘EE’ and to a lesser extent ‘O2’.
• A payphone is provided just outside of Reception.
• WiFi is available across the park as a chargeable option. 
 
16. Public Transport 
Please visit the website http://www.peakdistrict.gov.uk/visiting/publictransport

17. Important Telephone Numbers 
• Longnor Wood Holiday Park – outside of reception hours – 07944 488012
• Leek Police Station – 01538-83513
• Doctors – 01298-84315 
• Dentist – 01298-71898
• Buxton Hospital (Minor Injuries), London Road, SK17 9NJ 
01298-22293 or NHS Direct ‘111’  
 
Although we have tried to be as accurate as possible and include as much detail as we can in this statement, we are always willing to give information on any aspect of the park. If this statement does not answer your particular question, please let us know and we will endeavour to answer your question and amend this statement for future use  
 
We welcome your feedback to help us continuously improve. If you have any comments please phone 01298-83648 or email info@longnorwood.co.uk
              
Contact information 
 
Longnor Wood Holiday Park, Longnor, Derbyshire, SK17 0NG  
 
01298 83648   info@longnorwood.co.uk    www.longnorwood.co.uk